Privacy
Policy.

How We Collect, Use, and Protect Your Personal Data

In this privacy policy (the "Policy"), we explain how we collect, use, and safeguard the personal data you provide to us. By submitting your personal information to us on our website or through our service inquiries, you consent to the terms and conditions of this Policy. If you do not agree with these terms, please do not provide your personal information to us.

This Policy applies strictly to the MD Enertech Ltd website (the "Website") and our mechanical services. It does not apply to third-party companies, organisations, or external websites linked to or from our Website.

1. Personal Information We Collect and How We Use It

1.1 Information You Provide

When you request a quote, book a mechanical service, place an order, or register an account on our Website, we may collect some or all of the following details:

• Full name or business contact name
• Trading or company name
• Physical postal address / job site location
• Telephone numbers
• Email address
• Billing and payment details

We use these details to manage your account, deliver site visits, execute mechanical engineering services, and handle billing and invoicing.

1.2 Automated Data Collection

We collect technical information regarding your usage of our Website via cookies and tracking technologies. Please refer to Section 3 for full details.

1.3 Aggregate and Anonymous Data

We may collect anonymised data from website visitors to analyse user traffic, service demand, and customer interaction patterns. This aggregate information contains no personally identifiable data and is used solely to improve our Website, operations, and service offerings across Worcestershire and surrounding regions.

2. What Happens to Your Personal Information

2.1 Usage & Marketing

MD Enertech Ltd does not sell, lease, or trade personal data to third parties. By submitting your contact details to us, you consent to receive relevant updates, operational communications, and service offers from MD Enertech Ltd. You may opt out of promotional communications at any time.

2.2 Third-Party Service Providers

We may share your data with trusted third-party service providers acting on our behalf (such as sub-contracted engineering specialists, equipment suppliers, delivery couriers, and IT support partners). These providers are restricted from using your data for any purpose other than providing the agreed service. We may also disclose data if required by law or as part of a restructuring or sale of our business.

2.3 International Data Transfers

Where third-party platforms or IT systems store data outside the UK or the European Economic Area (EEA), we ensure appropriate safeguards (such as standard contractual clauses) are in place to guarantee that your data receives an equivalent level of protection as required under UK data protection laws (UK GDPR).

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files placed on your computer or mobile device when you visit our Website. They help us recognise your device, streamline website navigation, and improve user experience. Cookies identify the hardware device used, not the individual user.

3.2 How We Use Cookies

Our Website uses the following types of cookies:

• Essential Cookies: Necessary for the basic functionality and security of the Website (e.g. form submission handling and session management).

• Analytics Cookies: Help us understand how visitors interact with our pages, enabling us to fix errors and optimise overall site navigation.

• Functional Cookies: Remember your preferences (such as location settings or form auto-fills) for future visits.

3.3 Managing Cookies

You can accept, block, or delete cookies at any time by modifying your web browser settings. Please note that disabling essential cookies may impact the performance and functionality of certain features on our Website.

4. Security

We implement robust technical and organisational security measures, including SSL encryption protocol for online forms, to protect your personal information against unauthorised access, loss, or alteration. However, as no online transmission can ever be guaranteed as 100% secure, your use of our digital platforms indicates your recognition of these inherent web transmission risks.

5. Changes to This Policy

MD Enertech Ltd reserves the right to update or modify this Policy at any time. Any revisions will be published directly on this webpage. Continued use of our Website or services following any updates signifies your acceptance of the amended terms.